Privacy Policy

Information We Collect

We collect information you provide when using the app, including your name, phone number, vehicle details, service selection, issue notes, and request history. We also collect location information when you verify your roadside request location or use request tracking features.

If photos are uploaded for job records, disputes, or service documentation, those photos are stored with the related request. Payment card details are processed by third-party payment processors and are not stored directly by AfterDuty RoadSide Rescue.

How We Use Information

We use information to verify customers, create roadside service requests, dispatch assistance, provide request updates, process payments, maintain receipts, support disputes, prevent fraud, and improve service quality.

Location Information

Location is used to confirm the customer request location, help technicians navigate to the customer, refresh customer GPS location when requested, and show live tracking during active jobs. The app does not request background location access.

Payments And Providers

Payments may be processed by Stripe, PayPal, Google Pay, Venmo, or other supported payment providers. These providers process payment information under their own privacy and security policies. We store payment status, provider, method, receipt number, totals, and related transaction references.

We may use service providers such as Firebase/Google for authentication, database, storage, app infrastructure, and notifications; payment processors for transactions; and SMS providers for customer communications if enabled.

Data Retention

We retain request records, payment records, support records, and audit logs as needed for service history, business operations, fraud prevention, legal compliance, and dispute handling. Lockout-related audit records, if the service is later enabled, may be retained for up to 3 years.

Your Choices

You may contact support to request help with your account, request records, or privacy questions. Some records may need to be retained where required for legal, security, accounting, or dispute reasons.

You can request account and associated data deletion at afterdutyroadsiderescue.com/delete-account.

Support phone: +1 631 552 5777